We expect our customers to be happy with our products, and the very low rate of returns that we get tells us that we’re on the right track. If you need help with something, or don’t understand how something’s supposed to work, the first thing that we invite you to do is to contact us. We’ll be glad to spend what time is necessary to solve your problem.

Eberlestock will issue a full refund for any item still in new and sellable condition that has been returned within 45 days of purchase directly from Eberlestock. Items purchased through alternative sites or dealers must be returned to them. We politely request you return items with the original tags still attached if possible. In some cases, missing tags and bags may result in a 10% restocking fee. Items with excessive pet hair, odor or dirt will be returned to the purchaser without refund.