Returns and exchanges are simple and easy! We will accept returns and exchanges within 45 days (from the original purchase date) for issues such as:  

  • Sizing
  • Color/pattern changes 
  • General dissatisfaction (don’t like it/thought it was something else) 

For all returns:  

Returns MUST be sent in with a label generated from our return portal. To get your return label please use our self-service portal. Once approved you can print off your label and put in on the return package. Return packaging MUST be accompanied by an Eberlestock return label. 

  • All packages being returned must have the RMA number written on the outside of the package.  
  • All returns undergo manual inspection when delivered to our HQ. 
  • If the return doesn't meet the criteria defined above, it will be rejected, and the item sent back to you. 
  • Refunds are issued to the original payment method or account associated with that method.  
  • Note: All refunds cover the total item amount and do not include shipping charges. 

Return Conditions: 

  • We politely request you return items in unused condition and with the original packaging. In some cases, missing tags and bags may result in a 10% restocking fee.  
  • Items that appear to be used or that have excessive pet hair, odor, or dirt will be returned to the purchaser without a refund.  
  • We simply cannot accept items that show any visible signs of use. 

Non-Returnable or Refundable Items: 

  • Items that are in the outlet section / discontinued or no longer available. 
  • Items that are outside of our 45 day return window. 
  • Items that are not purchased directly through our website (i.e.- items purchased from a dealer like Sportsmans Warehouse.) 
  • Items that show any signs of use. 
  • Items that do not have an Eberlestock issued return label  

Popular pack accessories