Job Title: Customer Service Representative
Location: Boise, ID
Company: Eberlestock
About Us: Eberlestock is a renowned leader in the outdoor industry, known for its high-quality backpacks and apparel. With a commitment to innovation and excellence, we cater to outdoor enthusiasts who demand the best in their gear.
Job Overview: A Customer Service Representative, or CSR, will provide product information, answer questions, and resolve any current or emerging problems that our customers may have. They will do so via phone, email, and even in person. Because this work is generally customer facing it needs to be done accurately, efficiently, and with the upmost professionalism and enthusiasm.
We like to say - You can hear a smile through the phone. The best CSR’s want customers to feel important and they treat everyone with equal respect. They are enthusiastic and genuinely enjoy solving problems and assisting customers. Being a great CSR requires a lot of empathy and excellent people skills. Every conversation is different because every person is different. A well-rounded CSR is able to solve problems for customers while also solving problems internally for the company like false information on the website, reoccurring warranty issues, system errors, etc...
We are very fortunate to promote products we are passionate about and to work with like-minded customers. It is a privilege to be on the front line for Eberlestock.
Key Responsibilities:
- Answer incoming customer service phone calls
- Respond promptly to customer service emails
- Follow communication procedures, policies, and guidelines
- Provide accurate information to customers by using company systems, tools, and methods.
- Assess inquiries to determine what we can improve on as a company to eliminate or reduce questions or confusion from the customers.
- Build official government quotes
- Process inside sales orders - (orders that come in over the phone)
- Confidently navigate all company systems and interfaces
Skills and Experience:
- Organizational skills
- Communication skills
- Patience
- Team Oriented
- Personable and attentive
- Overall knowledge of the products and the industry
- Problem solving skills
- Familiarity with CRM systems and practices
- Self confidence
- Ability to maintain professionalism
- Time management
- Ability to multitask
Qualifications:
- High School Diploma
- A passion and understanding for the industry