RETURNS

RETURNS

RETURNS

Our RETURN POLICY

Returns and exchanges are simple and easy! We will accept returns and exchanges within 45 days (from the original purchase date) for issues such as:  

  • Sizing
  • Color/pattern changes 
  • General dissatisfaction (don’t like it/thought it was something else) 

For all returns:  

Returns MUST be sent in with a label generated from our return portal. To get your return label please use our self-service portal. Once approved you can print off your label and put in on the return package. Return packaging MUST be accompanied by an Eberlestock return label. 

  • All packages being returned must have the RMA number written on the outside of the package.  
  • All returns undergo manual inspection when delivered to our HQ. 
  • If the return doesn't meet the criteria defined above, it will be rejected, and the item sent back to you. 
  • Refunds are issued to the original payment method or account associated with that method.  
  • Note: All refunds cover the total item amount and do not include shipping charges. 

Return Conditions: 

  • We politely request you return items in unused condition and with the original packaging. In some cases, missing tags and bags may result in a 10% restocking fee.  
  • Items that appear to be used or that have excessive pet hair, odor, or dirt will be returned to the purchaser without a refund.  
  • We simply cannot accept items that show any visible signs of use. 

Non-Returnable or Refundable Items: 

  • Items that are in the outlet section / discontinued or no longer available. 
  • Items that are outside of our 45 day return window. 
  • Items that are not purchased directly through our website (i.e.- items purchased from a dealer like Sportsmans Warehouse.) 
  • Items that show any signs of use. 
  • Items that do not have an Eberlestock issued return label  

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