Our Guarantee

We expect our customers to be happy with our products.  In fact, the very low rate of returns that we experience tells us that, generally, we're on the right track. 

If you need help with something, or don't understand how something's supposed to work, the first thing that we invite you to do is to contact us.  We'll be glad to spend what time is necessary to solve your problem.

We offer a Simple Lifetime Warranty on our products.  If your product fails due to normal use, we will either repair or replace it, at our option.  If we choose to replace the item, it will be with an equal or better product, but we cannot guarantee availability of an identical product.

• We apply a "reasonable man" philosophy when determining normal use.  If something tears or breaks because of defects in materials or workmanship, we'll gladly take care of it.  But please don't ask us to replace items that are damaged by fire, dog mauling, willful vandalism, etc.

• Items returned for warranty service must be clean.  Please don't expect our repair staff to launder your item.  Goods soiled with blood or any "mysterious substances" will be refused and returned to the sender.

If you need to return a product, please include a note that explains the reason for the return, and include your contact information, with your name, shipping address, and/or mailing address.

Our Return Policy for refund, for products purchased directly from Eberlestock, is:

• Products must be in new, unused condition.

• Hangtags must be left on products.

• A record of your purchase must be included.

• We will refund your purchase price (this does not include shipping charges), less a 5% restocking fee.

• Returns not meeting the terms of this policy may be refused.

Our Bottom Line is that we truly make every effort to please our customers, and we're working hard to build products that will provide overwhelmingly satisfactory service.  If you have questions, comments, or concerns, please contact us:  info@eberlestock.com